is part of of HMG
Coatings (South) Ltd
Company Reg: 2092249
VAT Reg: 423 8120 80
* Mandatory Field
Synergy Paints is a branch of
HMG Coatings (South) Ltd.
Q: Why should I use the same batch of paint on the same job?
A: This will reduce the risk of batch to batch shade variances as the paint will be made at the same time.
Q: Why should I quote the batch number if I do happen to need an unforeseen quantity
of paint of the same colour?
A: We will use the retained sample of the original paint as the "control" to use for reference, this should
reduce the risk of different colours.
Q: Why should I check colour and sheen before use?
A: Mistakes can happen when ordering, recording/processing, checking the colour and sheen avoids
further work down the line. If you have any doubt, check, as we cannot accept any liability of colour
discrepancy, after use.
Q: Why should I stir thoroughly before use?
A: Pigments and matting agents can settle over time and all paint should be thoroughly mixed before use,
stirring up and down as well as round and around. This includes clears!
Q: Why should I not coat under temperature of 10ºC?
A: The drying times will be longer and may even prevent curing until such time as the temperature
rises again. Condensation has also become an issue if painting over a substrate which is not dry.
Q: What should I expect if I put heavy coats of paint onto the substrate?
A: The drying times will increase and the gloss level will get higher/glossier. Some products are designed for
application in this manor, however some products may experience solvent entrapment and subsequently a
crazing effect will appear.
Q: What does "pot-life" mean?
A: When mixing a two component (2-pack) the term "pot-life” refers to the amount of time you
have to apply the coatings before failures in application could be expected.
Q: Where do I find information on your products, technical and MSDS sheets?
A: TDS and MSDS are available on our website under the heading "datasheets".
Q: Can you match a colour from a photo or image on a computer screen?
A: Not accurately as printing constraints cannot replicate the exact colour, likewise an image
on a computer screen will not accurately represent the image of what you have captured.
Q: What is the best sample to send in to match to?
A: Ideally a wet sample and a coated and cured flat panel of approx 4 inches by 6 inches
Q: If I take a sample to your facility in Andover can I wait for a colour match?
A: You can, but you may be waiting for a long time! You should allow 48 hours for a colour match.
Q: What is the best way to place orders?
A: You can place orders via Fax, Phone or email. We will always advocate email as this will be
acknowledged by return. Of course, if you have an enquiry please feel free to ring the
office direct as normal.
Q: How do I dispose of any unwanted paint?
A: If you are a private individual and the amount of paint you are disposing of is small you may
be able to visit you local recycling facility. Different councils have different regulations so always
check first. If you are a business feel free to call us and we will advise you of local waste companies
that can remove your waste safety and legally.